Generative AI for IT Support Professionals Real-World Labs

Use AI to troubleshoot faster, automate tasks, and improve IT support.
What you'll learn
Understand Generative AI in plain language and how it applies to IT support.
Use AI tools to speed up daily support tasks like ticket responses and troubleshooting.
Apply GenAI to analyze error logs and suggest first-response solutions.
Improve customer communication using AI for professional, empathetic responses.
Requirements
No Experience Required
Description
In this hands-on course, you'll learn how to use AI tools like ChatGPT, Microsoft Copilot, and Azure OpenAI to troubleshoot faster, automate repetitive tasks, and deliver better customer support.This isn't theory — it's real-world IT support problems solved with AI. You'll see how to analyze error logs in plain English, generate PowerShell and Bash scripts, summarize tickets, draft clear communication for end-users, and even predict when to escalate issues.By the end of this course, you'll be equipped with AI-powered troubleshooting skills that make you stand out as the go-to problem solver in your team.What You'll LearnThe fundamentals of Generative AI (without overwhelming technical jargon)How AI can analyze logs, errors, and vague ticketsUsing AI to create and test scripts for common IT fixesAutomating repetitive support tasks like reporting and documentationImproving communication with AI-powered emails, updates, and FAQsReal-life examples from IT helpdesks and enterprise support teamsLabs and assignments where you'll apply AI to daily IT challengesHands-On Labs & AssignmentsThis course is built for doers, not just listeners. Each section includes labs and assignments, such as:Explaining confusing error messages in plain EnglishUsing AI to find patterns across multiple support ticketsWriting a disk space monitoring script with AI's helpDrafting a clear user response email with AI suggestionsRole-playing real IT support scenarios with AI as your assistantWho This Course Is ForIT Support Professionals who want to work smarter, not harderHelpdesk technicians looking to boost productivity with AISystem administrators and IT specialists who troubleshoot daily issuesAnyone in IT who wants to future-proof their career with AI skillsWhy Take This Course?The IT world is evolving quickly. Generative AI isn't just hype — it's already embedded in tools from Microsoft, ServiceNow, Atlassian, and more. IT professionals who learn to use AI gain a massive edge: they resolve tickets faster, communicate better, and provide higher-value support.This course gives you the practical skills, labs, and confidence to use AI effectively in your support role starting today.
Who this course is for
All IT ProfessionalsIT Support Professionals (Tier 1, Tier 2, Tier 3) who want to use Generative AI to work smarter, not harder. and New IT
IT Students or Career Changers who want to future-proof their careers by mastering AI in support roles.
Homepage
https://www.udemy.com/course/generative-ai-for-it-support-professionals-real-world-labs/

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